Dear Valued Ackroo Anywhere Users,
We hope this message finds you well. We would like to inform you about an upcoming major update and maintenance scheduled for the Ackroo Anywhere platform, which will take place on the morning of Monday, September 11th, 2023.
We anticipate the maintenance to last several hours, during which the Ackroo product may experience issues that we will be correcting as they are brought to our attention.
During this maintenance window, we will be implementing essential updates and improvements to the Ackroo product. These enhancements are aimed at providing you with a more robust and reliable experience.
While we have taken every precaution to minimize disruptions during this update, there is a possibility that you may encounter issues or disruptions. In the event that you experience any problems or have concerns, please follow these guidelines:
Contact Support via Email: Due to the expected higher volume of support requests during the maintenance period, we kindly request that you refrain from calling our toll-free support number.
Instead, we encourage you to report any issues or concerns by emailing our dedicated support team at email@example.com. To help us address your queries more efficiently, please provide as much detail as possible, including:
- Your account information.
- A clear description of the issue you’re facing.
- Any error messages received.
- Steps to reproduce the problem (if applicable).
- Screenshots or attachments that may assist in diagnosing the issue.
Our support team will be closely monitoring incoming emails and will prioritize responding to your inquiries promptly. Rest assured that we are committed to resolving any issues that may arise during this maintenance period as quickly as possible.
Thank you for choosing Ackroo for your business needs. We look forward to providing you with an even better experience after this update.
Director of Support