Frequently asked questions
Ackroo is an amazing self serve one-stop-shop platform for all your merchant needs. We help merchants consolidate their reports and drive engagement using our custom suite of software tools. We are a product first, services company and are continuing to expand our breadth of offering across all things loyalty marketing, gift cards, and payments. We work hard to make your program a success in order to make a difference to your bottom line. Your success is our business.
We often get asked about the “culture” at Ackroo. We pride ourselves on a work-hard, play-hard environment. Ackroo has created a strong work ethic, so be assured we care about our clients and their success. That being said, the “Kroo” get along very well and often host events to spend time (outside of working hours) together. Special interests include; cross-fit, music, adventure travel, and happy hours. If this sounds like a team you’d like to be a part of, check out our Careers page or contact us to get involved.
Ackroo is a Canadian company headquartered in Hamilton, Ontario. We service businesses all over North America. No matter where you live we can talk about getting you set up on a program. Contact us and let’s explore working together!
Ackroo currently has 28 employees. We are always on the hunt for new people to add to our team. See our Careers page for all job opportunities.
You, the merchant, have complete control over your funds. Ackroo manages your program data. See our Gift Card Programs page for more details.
We offer all types of customer loyalty programs. Our most popular loyalty programs are closed-loop and currency point-based. See our Loyalty Program page for more details.
The success of your business is our business. We will work with you to determine the best marketing method to reach your program & business goals. We have many solutions from email marketing campaigns to direct mailers and point of purchase displays. See our Marketing, Print & Product page for more details.
Yes! We work with trusted partners Costco Wholesale and Blackhawk Network to get your cards in front of larger audiences. See our Distribution page for more details.
Yes! We have a professional team of design and marketing experts who work with you to create the gift card of your dreams. The sky (and your pocketbook) are the limits when dreaming up the visual presentation of your custom gift and loyalty cards. See our Gift Cards Program page for more details.
Ackroo Automotive FAQs
We are specialists in the Automotive loyalty industry. We provided competitive pricing and customized marketing programs to suit your dealership’s needs. We are a product first, services company and are continuing to expand our breadth of offering across all things loyalty marketing, gift cards, and payments.
Not currently, however, we are working on improving our marketing services offerings and this function will be available in the very near future.
Yes. We have options for those who are not integrated. One of our automotive experts can walk you through the process.
CDK Global • PBS • Serti • Costar • Many via Authenticom including Reynold & Reynolds, Quorum and many more • First Data/ Fiserv/ Clover • Global Payments • Elavon/Poynt • Chase Paymentech • And growing…
Our automotive programs start at $500 per store, plus any required collateral and POP material. Once set up the pricing varies approximately $100-$500 a month pending on the # of departments (sales, service, F&I, corporate, etc.), whether DMS integration is needed or not, or if any custom features are required.
Ackroo Petroleum FAQs
You should choose Ackroo because we are constantly enhancing our solutions, integrations, and team. We are a preferred partner of industry big hitters; Bulloch and Infonet. We have built a great roster of petroleum clients we are very proud of and we understand the industry. We are a product first, services company and are continuing to expand our breadth of offering across all things loyalty marketing, gift cards, and payments.
Yes, we do if you are utilizing Bulloch or Infonet.
Yes! We have 2 stand-alone options: 1) stand-alone terminal 2) Ackroo Virtual Terminal. We can also run our loyalty and gift card programs through the following payment providers, First Data, Global Payments, Chase Paymentech.
Ackroo Hospitality FAQs
Yes. We have 2 stand-alone options: 1) stand-alone terminal 2) Ackroo Virtual Terminal. We also have the ability to integrate into mixed environments and to integrate into any POS. We would love to find out who you are using!
Ackroo is an amazing self serve one-stop-shop platform for all your merchant needs. We help hospitality merchants consolidate their reports and drive engagement using our custom suite of software tools. We are a product first, services company and are continuing to expand our breadth of offering across all things loyalty marketing, gift cards and payments. We work hard to make your program a success in order to make a difference to your bottom line.
Yes! Telling your customers to register their cards is the first step towards building up your customer database to enable direct marketing.
Yes! We have a tried and tested digital gift card program to get you set up and selling gift cards online.
Our plans start as low as $25/month + set up. See our pricing page for more information.
We have integrations with many retail POS systems including: Volante • Maitre D • Universal POS • Quickservice POS • Micros RES • Volante • Datacap middleware for gift card and promo only • Clover • Tetra • Hippos POS • Poynt (Q2 2020) • Squirrel (Q2 2020) • Vend (in Q2 2020) • Lightspeed POS • Shopify
Loyalty Programs FAQs
The Ackroo Anywhere loyalty program dashboard gives you access to detailed customer profiles. This will help you gather insights to identify marketing and promotional opportunities to help grow your business.
We are passionate about the success of our clients. We are dedicated to determining where we can offer value and we take great pride in working towards the goals that matter most to your business. We have an amazing in-house team of marketing and design professionals that are ready to help make your brand come alive. We are truly a one-stop integrated shop for all merchant related loyalty, gift cards & payment needs.
Loyalty programs create an emotional connection with your brand. Customers in a loyalty program are far more likely to increase their spending, return more often, and advocate on your behalf. In a competitive market, customized loyalty programs help you stand out, realize new opportunities, and drive insight that will push you towards your business goals.
Once you’ve made the decision to start a loyalty program we can have you up and running in as little as 2-3 business days. Our team of designers will work with you to create your custom branded portal, so the sooner you supply your artwork, the sooner your portal will be built out.
Ackroo provides you with a custom-designed branded web portal for customers to register their loyalty cards and check balances.
Yes! Your customers can earn and redeem loyalty points and dollars across multi-locations.
Gift Card Programs FAQs
Yes, the Ackroo digital gift card program allows for reloads.
We will work with you to create common denominations to offer eGift card purchase thresholds. If you require a custom amount we can accommodate.
Yes! You can change it as often as you’d like. You can submit your original card art to us or have one of our talented graphic designers work with you to create a fresh image.
You will set up a payment gateway (we partner with PayPal & Bambora) where your funds will be automatically directly deposited into your bank account. Ackroo does not hold any funds in a digital wallet.
Customers can currently purchase eGifts online and redeem them in-store. Online redemption may be available, please inquire for more details.
Customers are able to check their balances online in the custom branded portal we create for your store. This portal will live on your website if you have one or as a standalone page to allow customers to access to register their cards and check their balances. This is where you will collect customer data to manage your gift card program.
Ackroo is an amazing self serve one-stop-shop platform for all your merchant needs. We help merchants consolidate their reports and drive engagement using our custom suite of software tools. We are a product first, services company and are continuing to expand our breadth of offering across all things loyalty marketing, gift cards, and payments. We work hard to make your program a success to make a difference to your bottom line.
Use Ackroo’s marketing services to help get the word out about your new gift card program! We offer in-store display options including posters & brochures, customized emails, and direct mail to incentivize customers to “buy into” your gift card program. Explore our marketing SHOP to see what we have to offer!
You can send us images that are .jpegs, .png or .pdf. We prefer logos as .png or .eps. We have talented graphic designers on staff who can take anything and make it work, however the better quality upfront, the better quality at the end.
The sky’s the limit! Options include:
- Matte, gloss or pearl finish
- Full-colour front and back
- Spot UV
- Metal or plastic
- And many more options! Tell us what you are thinking and we’ll do our best to make it a reality.
It sure can! Don’t let your customers throw those gift cards away! Repurpose them as your customer loyalty cards. We can design a card image that will let customers know it is a gift & loyalty card! If you’d prefer to keep your programs separate, we can do that too.
Yes, we sell card envelopes and card backers separate from gift cards.
Yes! We have many options for card envelopes and card backers that can be custom designed if necessary.
No. There is no extra cost for adding a barcode to your card.
The sooner we get your art and design approval, the soon you will receive your cards. Standard turnaround time 1-2 weeks + shipping. Any non-standard or custom orders you can expect a 4-6 week turn around + shipping.
Yes. We always offer digital proofs and can provide samples if needed before final production.
Minimum plastic card orders consist of 250 cards. We are able to print lower quantities on a case by case basis.
Yes! Our team of talented design & marketing specialists will help create the perfect card for this opportunity.
Most likely no. Our clients tend to get accepted into regional locations. All contracts are specialized to the client.
We have strong relationships with Costco Wholesalers across Canada and work very hard to get our clients into their stores. Having us on your side will help get the conversation started.
- Get approved by an Ackroo in-store/online distribution partner
- Agree to a commission for the partner to receive
- If applicable agree to a discount for customers to receive
- Add a reporting location in Ackroo to track
- Order cards & collateral through Ackroo
- Reconcile with the retailers based on sales
Business Intelligence FAQs
Yes! Your reports are cloud-based and are accessible on multiple devices.
Depending on your program your data updates in real-time. You are in control of running your own reports.
Our team of developers will work with you to build out exactly what you need. You are able to mash up and manipulate your own data once your dashboard is built.
As many as you’d like. You set the access levels to your program.
Our BI program is billed monthly and allows for powerful marketing capabilities. Having advanced analytics will help you reach your business targets and open new possibilities you may have been missing. Knowledge equals power and in this case, your knowledge will lead you to better-informed business decisions whether that is increasing your revenue or maximizing cost saving.
The possibilities are endless depending on the information you have in your database. Many customers are using our custom performance dashboards to keep track of all aspects of their daily activity including; understanding of their company’s buying cycle, drilling down into specific locations and brands and optimizing sales performance throughout the day-week-month, monitoring the company’s profits and sales, campaigns’ performance, and other critical business processes.
Custom Mobile Apps FAQs
Unfortunately no. We will work closely with you to make sure your app is perfect before it goes live. We are unable to edit your app once it is live.
Yes, you can try your app out before it goes live. Our client care team will work with you to ensure it looks exactly the way you need it to before it goes live to the app stores.
At this point in time, we are currently not integrated with Bulloch POS. We are however integrated with many POS systems. If you use Bulloch or want to discuss your POS provider please contact us.
Custom Loans & Fleet FAQs
Yes! We can get you set up on both a wired and wireless terminal.
You will need to have Global Payments Tetra set up to use our fleet program. Don’t have it? We can help get you set up. Contact us to get started.
Our customized fleet programs start at $200 per month, per location. Contact us to learn more about our pricing and options.
Ackroo does! We have a team of graphic design and marketing specialists that will work with you to create a team card for your program. Once you receive your cards you can then personalize them with an embosser.