INSTALLING AND INITIALIZING THE ACKROO GIFT AND LOYALTY POS APPLICATION ON VERIFONE EVOLUTION Vx520 TERMINALS
| Button | Function |
| 1 | F1 – this is a variable key |
| 2 | F2 – this is a variable key |
| 3 | F3 – this is a variable key |
| 4 | F4 – this is a variable key used typically to scroll through a menu |
| 5 | Purple 1 – his is a variable key used typically to scroll through a menu. |
| 6 | Purple 2 – his is a variable key used typically to scroll through a menu. |
| 7 | Purple 3 – his is a variable key used typically to scroll through a menu. |
| 8 | Purple 4 – his is a variable key used typically to scroll through a menu. |
| 9 - Cancel Button | Press to immediately stop the current activity and return to the idle screen. |
| A - Clear/Black button | Press to stop the current activity and restart the current activity, such as entering a password. |
| B - Enter/OK Button | Press to confirm and continue with the activity in progress. |
Before You Begin:
Before you begin installation, you must perform all the following tasks:
- Carefully read through all of the instructions to familiarize yourself with the process.
- Verify that your point of sale terminal is a Verifone Vx520 with Vx820 PPD terminal.
If you are unsure, please contact the Chase Paymentech Help Desk at 1-800-265-5158. - Verify that your terminal is connected to high speed Internet.
If you are unsure, please contact the Chase Paymentech Help Desk at 1-800-265-5158. - Verify that your Ackroo Welcome Kit included a USB key.
If it did not, please contact Ackroo at 1-866-815-3428. - Complete manual settlement to close any open batches.
Refer to your Vx520 with Vx820 PPD Terminal Guide for help
1) Attach the USB key to the rear of the Vx520 terminal.
2) Press the [F2] and [F4] buttons simultaneously.
3) Enter the password: 6 9 9 2 7 3, then press the [Enter/OK] button.
Note: If this password fails, please try entering password: 1 6 7 3 4 9, then press [Enter/OK] button.
4) Press [2] for Download
5) Enter the group ID: 10, then press the [Enter/OK] button.
6) Enter the password: 1 6 7 3 4 9, then press the [Enter/OK] button.
7) Press [1] for Full download
If you see the message:
***** WARNING *****
All Files Will Be
Cleared From Group 10.
Press [1] to Cancel Download then [3] to Restart your terminal.
Stop the process and call Ackroo for further instructions.
8) Press [Purple 1] button to scroll down.
9) Press [2] for USB Flash Memory.
10) Press [1] for Yes.
11) Remove the USB key.
12) Press the [Enter/OK] button.
13) Press the [F] key to the right of the Ackroo name to launch the application. You may need to scroll down.
1) Retrieve the terminal activation code as prompted on screen.
Go to https://pin.ackroo.com and sign-in with your account email address and password.
From the drop-down lists, choose the Business, Location, Receipt and Menu preferences. Click
Continue.
A 6-digit Pin will generate. Enter this in the Ackroo menu on the terminal.
Once this step is complete, your terminal will begin initializing
You are now ready to start processing Ackroo Gift and Loyalty cards!
NOTE: To return to your original VMAC / Main Menu, Press the * Key and choose your Payment
App (debit/credit) or Ackroo accordingly.
| Issue | Cause and Solution |
| When I launch the Ackroo application, the screen displays NETWORK ERROR. | Ensure your terminal is plugged into a high-speed internet service. |