INSTALLING AND INITIALIZING THE ACKROO GIFT AND LOYALTY POS APPLOCATION ON INGENICO iWL SERIES TERMINALS
BEFORE YOU BEGIN:
Before you begin installation, you must perform all the following tasks:
- Carefully read through all the instructions to familiarize yourself with the process.
- Verify that your point of sale terminal is an Ingenico iWL220 terminal.
If you are unsure, please contact the Chase Paymentech Help Desk at 1-800-265-5158 - Verify that your terminal is connected to the internet
If you are unsure, please contact the Chase Paymentech Help Desk at 1-800-265-5158 - Verify that your Ackroo Welcome Kit included a USB key.
If it did not, please contact Ackroo at 1-866-815-3428 - Complete manual settlement to close any open batched
Refer to your iWL220 Terminal Guide for help - The terminal is pre-loaded with three applications called TSA, Chase, and Core App. Ensure these applications meet the minimum system requirements for the Ackroo app. Reboot the terminal by pressing the (Clear/Back) button and the (#) button simultaneously; as the terminal initializes, it will display the versions for these three applications on screen one-by-one. Ensure their versions are as follows:
| Application |
Version |
| TSA | 210 (or higher) |
| Chase | 220 (or higher) |
| Core App | 373 (or higher) |
If any of these version numbers are lower than the values listed above, please contact the Chase Paymentech Help Desk at 1-800-265-5158
INSTALLATION AND INITIALIZATION PROCEDURE:
Step 1: Power down your terminal by pressing the yellow (Clear/Back) button and the (#) button simultaneously
Step 2: Attach the USB-to-micro-USB dongle to the port on the side of the dongle. Attach the USB key to the dongle.
Step 3: Press the Green (Enter) key to power the terminal back up. When the ':-)' Smiley face appears, press and hold the (F4) button
Step 4: Release the (F4) button once the text USB MASS STORAGE appears on the screen
The terminal will complete the installation of the application.
Once the installation is complete, the terminal will reboot.
The Ackroo application will appear under the Third Party menu in the Payment application.
Step 5: Launch the Ackroo application by selecting the Third Party from the main menu. You may need to scroll down with the (F3) button
Step 6: Select <ACKROO> in the <THIRD PARTY> menu
Step 7: Retrieve the terminal activation code as prompted on screen.
Go to https://pin.ackroo.com and sign-in with your account email address and password.
From the drop-down lists, choose the Business, Location, Receipt and Menu preferences. Click continue.
A 6-digit Pin will generate. Entre this in the Ackroo menu on the Terminal.
Once this step is complete, your terminal will begin initializing.
Step 8: You are now ready to start processing Ackroo Gift and Loyalty cards!
TROUBLESHOOTING:
| ISSUE | CAUSE AND SOLUTION |
| The Third Party menu is not visible after terminal reboots | One of either the Chase or Core App applications are out of date on your terminal. Contact the Chase Paymentech Help Desk at 1-800-265-5158 and request a terminal application update. |
| When I launch the Ackroo application, the screen displays NETWORK ERROR | Ensure your terminal is plugged into a high-speed internet service. |