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      First Data Verifone Evolution Vx680 - Ackapp installation guide

      BUTTON FUNCTIONS:

      BUTTON FUNCTION
      1 - Cancel Button Press to immediately stop the current activity and return to the idle screen
      2 - Clear/Black Button Press to stop the current activity and restart the current activity, such as entering a password
      3 - Enter/OK Button Press to confirm and continue the activity in progress

       

      Before You Begin:

      Before you begin installation, you must perform all the following tasks:

      1. Carefully read through all of the instructions to familiarize yourself with the process
      2. Verify that your point of sale terminal is Verifone Vx680 Duet terminal.
        If you are unsure, please contact the First Data Help Desk at 1-888-236-1938
      3. . Verify that your terminal is connected to high speed Internet.
        If you are unsure, please contact the First Data Help Desk at 1-888-236-1938
      4. Verify that your Ackroo Welcome Kit included a USB key.
        If it did not, please contact Ackroo at 1-855-880-5017.
      5. Complete manual settlement to close any open batches.
        Refer to your Vx680 Duet Terminal Guide for help.

      Step 1: Attach the USB key to the multiport adapter and then connect to the bottom of the Vx680 terminal. 
      Step 2: Press the [7] and [Enter/OK] buttons simultaneously.
      Step 3: Enter the password: 166831, then press the [Enter/OK] button. 
      Step 4: Press [3] for Download.
      Step 5: Enter the group ID: 10, then press the [Enter/OK] button.
      Step 6: Enter the password: 166831, then press the [Enter/OK] button. 
      Step 7: Press [1] for Full dnld.


      If you see the message:
      ***** WARNING *****
      All Files Will Be
      Cleared From Group 10.
      Press [1] to Cancel Download then [3] to Restart your terminal.
      Stop the process and call Ackroo for further instructions

      Step 8: Press [5] for USB Flash Memory
      Step 9: Press [1] for Yes.
      Step 10: Remove the USB key. Press the [Enter/OK] button.
      Step 11: Press [1] for Restart. 

      The terminal will reboot and complete the application installation.
      The Ackroo Application will now appear in the VMAC menu.

      Step 12: Select ACKROO from the VMAC menu. You may need to scroll down. 
      Step 13: Retrieve the terminal activation code as prompted on screen. Go to https://pin.ackroo.com and sign-in with your account email address and password. From the drop-down lists, choose the Business, Location, Receipt and Menu preferences. Click Continue.
      A 6-digit Pin will generate. Enter this in the Ackroo menu on the terminal. Once this step is complete, your terminal will begin initializing.
      Step 14: You are now ready to start processing Ackroo Gift and Loyalty cards! 

      NOTE: To return to your original VMAC / Main Menu, Press the * Key and choose your Payment App (debit/credit) or Ackroo accordingly.

      Troubleshooting: 

      ISSUE CAUSE AND SOLUTION
      When I launch the Ackroo application, the screen displays NETWORK ERROR Ensure your terminal is plugged into high-speed internet service.

      Merchant Support: 1-866-815-3428