BUTTON FUNCTIONS:
| BUTTON | FUNCTION |
| 1 - Cancel Button | Press to immediately stop the current activity and return to the idle screen |
| 2 - Clear/Black Button | Press to stop the current activity and restart the current activity, such as entering a password |
| 3 - Enter/OK Button | Press to confirm and continue the activity in progress |
Before You Begin:
Before you begin installation, you must perform all the following tasks:
- Carefully read through all of the instructions to familiarize yourself with the process
- Verify that your point of sale terminal is Verifone Vx820 Duet terminal.
If you are unsure, please contact the Chase Paymentech Help Desk at 1-800-265-5158 - . Verify that your terminal is connected to high speed Internet.
If you are unsure, please contact the Chase Paymentech Help Desk at 1-800-265-5158. - Verify that your Ackroo Welcome Kit included a USB key.
If it did not, please contact Ackroo at 1-866-815-3428. - Complete manual settlement to close any open batches.
Refer to your Vx820 Duet Terminal Guide for help.
Step 1: Attach the USB key to the rear of the Vx820 terminal.
Step 2: Press the [7] and [Enter/OK] buttons simultaneously. Step 3: Enter the password: 6 9 9 2 7 3, then press the [Enter/OK] button. Note: If this password fails, please try entering password: 1 6 7 3 4 9, then press [Enter/OK] button.
Step 4: Press [3] for Download.
Step 5: Enter the group ID: 10, then press the [Enter/OK] button.
Step 6: Enter the password: 1 6 7 3 4 9, then press the [Enter/OK] button.
Step 7: Press [1] for Full dnld.
If you see the message:
***** WARNING *****
All Files Will Be
Cleared From Group 10.
Press [1] to Cancel Download then [3] to Restart your terminal.
Stop the process and call Ackroo for further instructions
Step 8: Press [5] for USB Flash Memory
Step 9: Press [1] for Yes.
Step 10: Remove the USB key. Press the [Enter/OK] button.
Step 11: Press [1] for Restart.
The terminal will reboot and complete the application installation.
The Ackroo Application will now appear in the VMAC menu.
Step 12: Select ACKROO from the VMAC menu. You may need to scroll down.
Step 13: Retrieve the terminal activation code as prompted on screen. Go to https://pin.ackroo.com and sign-in with your account email address and password. From the drop-down lists, choose the Business, Location, Receipt and Menu preferences. Click Continue.
A 6-digit Pin will generate. Enter this in the Ackroo menu on the terminal. Once this step is complete, your terminal will begin initializing.
Step 14: You are now ready to start processing Ackroo Gift and Loyalty cards! To return to your payment app at any time, you can press the ‘*’ key to return to the VMAC menu.
NOTE: To return to your original VMAC / Main Menu, Press the * Key and choose your Payment App (debit/credit) or Ackroo accordingly.
Troubleshooting:
| ISSUE | CAUSE AND SOLUTION |
| When I launch the Ackroo application, the screen displays NETWORK ERROR | Ensure your terminal is plugged into high-speed internet service. |
Merchant Support: 1-866-815-3428