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      Ackroo with GLOBAL Ingenico (iWL or iCT) - Step-By-Step: Install, Fund & Redeem

      This article covers how to use the Ackroo application on:

      GLOBAL PAYMENTS:

      • iCT220 or iCT250 models
      • iWL220 or iWL250 models

      LEARN HOW TO:

      • Install and activate Ackroo
      • Where to find the app on the terminal
      • Fund Gift and Loyalty
      • Redeem Gift, Loyalty, or Promo
      • Run a Batch Close Report

      WHERE TO FIND ACKROO IN THE TERMINAL:

      MAIN MENU

      0- Sale
      1- Return
      2- Tab
      3- Void
      4- Reports
      V  V  V
      (9-12) Third Party

       

      Note:

      1. If you do not see "Third Party" menu option in the main menu list, pleast contact Global Help Desk at 1-800-263-2970 and request the Ackroo application be downloaded to the terminal
      2. When you first launch the app, it will ask for a PIN to activate. You can generate a pin at https://pin.ackroo.com

       

      Note: It is recommended to turn on the following setting in Ackroo:

      PARTIAL PAYMENT MODE:
      What is this?:"Partial Payment Mode" allows you to enter the TOTAL BILL AMOUNT when REDEEMING a gift/loyalty balance. They system will draw any available funds from the card.

      Any outstanding balance will print on the receipt and should be collected via other method of payment (debit, credit, cash)

       

      TO TURN ON:

      • Select PREFERENCES
      • Select ADVANCED
      • Enter Password 112233
      • Select CONFIGURATION
      • Select PARTIAL PAYMENT MODE
      • Set to ON

       

      FUND A GIFT CARD:
      (Sell/add gift funds onto a card)

      1. Start by processing the gift card sale through your POS/cash register and taking payment )by debit, credit/cash)
      2. Proceed to ACKOO (Third Party >> ACKROO) to load the card
        • Select FUND
        • Select GIFT
        • Key in $ Amount of Cards to Fund
          (01 up to 10) >> Press Enter
        • Swipe Card
        • Receipt will print
          (Merchant + Customer Copy)

      (Return to your Payment App from the Ackroo main menu, by pressing the Red/Cancel Key)

      REDEEM A GIFT CARD:
      (Spend/remove gift funds off a card)

      1. Proceed to ACKROO (Third Party >> ACKROO) to redeem the card
        • Select REDEEM
        • Select GIFT & LOYALTY
        • Key in $ Amount >> Press Enter
        • Swipe Card
        • Receipt will print
          If "Partial Payment Mode" is ON, enter the TOTAL BILL AMOUNT for dollar amount
        • If receipt shows an outstanding balance, collect the remaining payment by debit, credit or cash and apply each payment method (i.e. $10 GIFT + $15 DEBIT) in your POS to close the bill

      (Return to your Payment App from the Ackroo main menu, by pressing the Red/Cancel Key)

       

      FUN LOYALTY REWARDS:
      (Add loyalty funds to a card)

      1. Start by processing the store items for sale through your POS/cash register
      2. From the POS, note the SUBTOTAL/PRE-TAX $ Amount of the customer's bill. This will be used in Step 3.
      Proceed to ACKROO (Third Party >> ACKROO) to fund the card
      • Select FUND
      • Select LOYALTY
      • Key in $ Amount (SUBTOTAL from Step 2) >> Press Enter
      • Swipe Card
      • The cash-back percentage (i.e. 5%) will be automatically calculated and addede to teh card as Loyalty
      • Receipt will print

      (Return to your Payment App from the Ackroo main menu, by pressing the Red/Cancel Key)

      REDEEM A LOTALTY/PROMO CARD
      (Spend/remove loyalty or promo funds of a card)

      1. Start by processing the store items for sale through your POS/cash register. If a loyalty or promo card is presented for payment, start with this tender type first
      2. Proceed to ACKROO (Third Paty >> ACKROO) to redeem the card
        • Select REDEEM
        • Select GIFT & LOYALTY
          Key in $ Amount >> Press Enter
        • Swipe Card
        • Receipt will print
          If "Partial Payment Mode" is ON, enter TOTAL BILL AMOUNT for dollar amount
        • If receipt shows an outstanding balance, collect the remaining payment by debit, credit or cash and apply each payment method (i,e. $10 GIFT + $15 DEBIT) in you POS to close the bill

      (Return to your Payment App from the Ackroo main menu, by pressing the Red/Cancel Key)

       

      REPORTS > CLOSE BATCH (END OF DAY)

      • Select REPORTS
      • Select CLOSE BATCH
      • Select YES
      • Receipt will print

      (Return to your Payment App from the Ackroo main menu, by pressing the Red/Cancel Key)

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