Getting Started: Chase
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      Ackroo with CHASE / FIRST DATA - Verifone (Vx520, Vx820, Vx680) - Step-By-Step: Install, Fund & Redeem

      This article covers how to use the Ackroo application on:

      CHASE PAYMENTECH:

      • Verifone Vx520
      • Verifone Vx820

      FIRST DATA:

      • Verifone Vx820
      • Verifone Vx680

      LEARN HOW TO:

      • Install and activate Ackroo
      • Where to find the app on the terminal
      • Fund Gift and Loyalty
      • Redeem Gift, Loyalty, or Promo
      • Run a Batch Close Report

      1. Ackroo is located on the VMAC Home screen, accessible by pressing the * (star) key
      2. If you do not see ACKROO listed in the main menu list, please located your Ackroo USB drive and complete the installation steps for your terminal make/modle (Verifone Vx520, Vx820 or Vx680).
      3. When you first launch the app, it will ask for a PIN to activate. You can generate a pin from https://pin.ackroo.com.

      NOTE: It is recommended to turn on the following setting in Ackroo: 

      PARTIAL PAYMENT MODE:

      What is this?:"Partial payment mode" allows you to entre the TOTAL BILL AMOUNT when REDEEDIMG a gift/loyalty balance. The system will draw any available funds from the card.

      Any outstanding balance will print on the receipt and should be collected via other methods of payment (debit, credit, cash).


      TO TURN ON:

      • Select PREFERENCS
      • Select ADVANCED
      • Enter Password 112233
      • Select CONFIGURATION
      • Select PARTIAL PAYMENT MODE
      • Set to ON


      TO RETURN TO YOUR PAYMENT APP:

      To return to your payment app for processing Debit/Credit payments, the VMAC Home screen is accessible by pressing the * (star) key.


      FUND A GIFT CARD:
      (Sell/add gift funds onto a card)

      1. Start by processing the gift card sale through your POS/cash register and taking payment (by Debit, Credit or Cash)
      2. Proceed to ACKROO (Select * key >> ACKROO) to load the card:
        • Select FUND
        • Select GIFT
        • Key in $ Amount >> Press Entre
        • Choose Number of Cards to Fund:
          (01 up to 10) >> Press Enter
        • Swipe Card
        • Receipt will print:
          (Merchant + Customer Copy)

      REDEEM A GIFT CARD:
      (Spend/remove gift funds off a card)

      1. Start by processing the store items for sale through your POS/cash register. If a gift card is presented for payment, start with this tender type first.
      2. Proceed to ACKROO (Select * key >> ACKROO) to redeem the card:
        • Select REDEEM
        • Select GIFT & LOYALTY
        • Key in $ Amount >> Press Enter*
        • Swipe Card
        • Receipt will print
          * "If Partial Payment Mode" is ON, enter the TOTAL BILL AMOUNT for dollar amount
        • If receipt shows an outstanding balance, collect the remaining payment by debit, credit or cash and apply each payment method (i.e. $10 GIFT + $15.00 Debit) in your POS to close the bill.

      FUND LOYALTY REWARDS:
      (Add loyalty funds to a card)

      1. Start by processing the store items for sale through you POS/cash register
      2. From the POS, note the SUBTOTAL / PRE-TAX $ AMOUNT of the customer's bill. THis will be used in step 3.
      3. Proceed to ACKROO (Select * key >> ACKROO) to fund the card:
        • Select FUND
        • Select LOYALTY
        • Key in $ Amount (SUBTOTAL from step 2) >> Press Enter
        • Swipe Card
        • The cash-back percentage (i.e. %5) will be automatically calculated and added to the card as Loyalty.
        • Receipt will print

      REDEEM A LOYALTY/PROMO CARD:
      (Spend/Remove loyalty or promo funds off a card)

      1. Start by processing the store items for sale through your POS/cash register. If a loyalty or promo card is presented for payment, start with this tender type first.
      2. Proceed to ACKROO (Select * key >> ACKROO) to redeem the card:
        • Select REDEEM
        • Select GIFT & LOYALTY
        • Key in $ Amount >> Press Enter
        • Swipe Card
        • Receipt will print
          * "If Partial Payment Mode" is ON, enter the TOTAL BILL AMOUNT for dollar amount
        • If receipt shows an outstanding balance, collect the remaining payment by debit, credit or cash and apply each payment method (i.e. $10 GIFT + $15.00 Debit) in your POS to close the bill.

      REPORTS >> CLOSE BATCH (EOD)

      • Select REPORTS
      • Select CLOSE BATCH
      • Select YES
      • Receipt will print