Important: Platform Update and Maintenance on September 11th, 2023

2023-09-07T14:14:00-04:00September 7th, 2023|Ackroo Community|

Dear Valued Ackroo Anywhere Users, We hope this message finds you well. We would like to inform you about an upcoming major update and maintenance scheduled for the Ackroo Anywhere platform, which will take place on the morning of Monday, September 11th, 2023. Maintenance Details: We anticipate the maintenance to last several hours, during which the Ackroo product may experience issues that we will [...]

Dashboard Update: Membership Status

2023-08-16T13:52:57-04:00August 16th, 2023|Ackroo Community|

Hello Ackroo Community! Today we will explore a new tile in your dashboard called Membership Status.  You may not have given much thought to it in the past, but this data point can unlock significant improvement in your marketing efforts if monitored effectively. Let's dive in. Who: This tile is available to all Ackroo clients. What: We have added a tile in your dashboard [...]

Registration Update: Language preference required

2023-08-09T14:27:57-04:00August 9th, 2023|Ackroo Community|

Hello Ackroo Community, We have been working on many language-related improvements lately.  Today's update is something that will affect all members trying to register their cards.  We have updated our member registration forms with a mandatory language selection.   Registrants will not be able to bypass this field moving forward.  Let's dive into the update: Who: This update affects all Ackroo merchants and anyone trying [...]

Dashboard Improvement: eGift Overview

2023-08-04T13:27:53-04:00August 4th, 2023|Ackroo Community|

Hello Ackroo community, Today's update is the first of many relating to dashboard improvements. Our team has been working hard to bring more program insights to you to make better business decisions.  We have developed an eGift dashboard view that looks at your eGift program in more detail. Today you'll see the first version of our newly developed eGift "overview" page.  Let's dive in. [...]

VT: New customer search method

2023-08-03T12:17:06-04:00August 3rd, 2023|Ackroo Community|

Hi Ackroo Community! Today's update is related to the Ackroo Virtual Terminal (VT).  We've updated a new search method when you are trying to locate a customer's account.  We're introducing Search by phone number!  Feedback has been received from many clients requesting that we add more easy ways to search for customers. This update is super easy and will save you time at the [...]

Reconciliation Reporting Update

2023-08-01T16:28:08-04:00August 1st, 2023|Ackroo Community|

Hello Ackroo Community! Today we are bringing you several improvements to reconciliation reporting to help make your Gift Card & Loyalty operations run even more smoothly.  What exactly is a reconciliation report?  It is a document that reconciles funds between 2 or more locations. Ackroo offers two reconciliation methods: Location Reconcillation Reporting & Location-by-location Reconcillation Reporting. Location Reconciliation Report is a summary report used [...]

Funding expirable “Units” from the VT (Virtual Terminal)

2023-07-31T11:28:04-04:00July 27th, 2023|Ackroo Community|

Hi Ackroo Community! Today's update is about our Virtual Terminal (VT) "fund a unit" capability.  For those that are not familiar, our virtual terminal is a non-integrated portal every program admin can access to process gift card & loyalty transactions. The currency of the transaction in this case, is called "units" which refers to a specific item (ex. a carwash, or salad). We have [...]

Clover: Bulk Funding Gift Cards

2023-07-20T15:53:11-04:00July 20th, 2023|Ackroo Community|

Hi Ackroo Community, We just released a feature that we think will be very helpful and speed up transactions at checkout.  Introducing Bulk Gift Card Funding via Clover. When you have a lineup of customers and one of them needs to purchase multiple gift cards, no longer will it take the clerk precious time and delay others from a quick checkout experience.  We've added [...]