Director of Product Delivery & Support
As Director of Product Delivery & Support, Ihab leads the Research and Development team for product development and innovation, as well as managing integrations with third party technology providers. Ihab also manages the cloud infrastructure for the Ackroo platform, and all DevOps tools for improving the internal software development process. Ihab works closely with all facets of the organization to ensure the development team delivers on the business and product objectives of the company.
Ihab is also responsible for executing the Technical Support strategy and tactics that will improve customer experience and bridge the gap between product delivery and support. The focus is creating operational efficiency and promoting self-serve practices by customers, while maintaining customer satisfaction.
Ihab has over 8 years in technical experience. Prior to Ackroo, he worked in several hi-tech start-ups, mid-size, and large companies in different software development roles, mainly on SAAS products.
Ihab holds a Bachelors and Masters in Applied Sciences, Computer Engineering at the University of Ottawa. For his Masters thesis, he focused on interest management in massively multiplayer online games and distributed systems, which was nominated for best thesis award.