Careers

Looking for a challenging new opportunity? Ackroo is on the look out for results driven superstars to grow our team.

If you don’t see an open opportunity that you are interested in, email us your resume for future consideration.
Client Services Specialist/Spécialiste du Service à la Clientèle

CAREERS@ACKROO.COM

Client Services Specialist

Location: Kanata, ON

Reporting to: Director of Client Services

We are seeking a highly motivated, energetic and customer-centric sales operations professional for a
permanent full time position in one of Ottawa’s most exciting and innovative companies. Ackroo is building the next
generation of gift card and loyalty rewards payment products. Focusing on our existing client base, you will be
challenged to provide ongoing technical support and advice, while upselling Ackroo’s full suite of gift card and
loyalty rewards and marketing solutions. You will join a dynamic, fast-paced and highly skilled team with lots of
opportunity for growth. You should have a passion for customer service, sales and a desire to pursue excellence.
Responsibilities:

• Be a key member of our growing Client Services team

• Manage customer orders and inbound support requests through an online ticketing system

• Provide ongoing technical training, sales, and customer support to clients or other staff members regarding the
use of our products and services

• Manage a regionally-focused customer list and complete proactive reach outs; offer account reviews and
identify opportunities to upsell additional products and services

• Act as an advisor to support our current customers by providing coaching on best practices for use of Ackroo
products in order to help grow and retain Ackroo’s customers

• Convert support inquiries into sales opportunities

• Support various tactical marketing requirements

• Confer with customers and R&D to assess customer needs in order to help evolve our solution

• Ensure open communication to management, staff, and customers.

Required Qualifications:

• At least 2+ years of successful sales and/or customer service experience

• Ability and comfort in selling, supporting and providing training for software products and services to retail
and hospitality merchants

• Positive attitude with a desire to work in a fast paced, multi-tasked environment

• Strong ability to work in a team and ability to learn quickly

• Must have strong written/verbal communication skills

• English: Mandatory

• French: Mandatory

Experience in any of the following would be considered an asset:

• Experience selling and/or supporting gift card and/or loyalty solutions

• Experience working in the merchant services/payments industry

• Experience selling and/or supporting SaaS based solutions

• Experience working in the retail or hospitality industry

• Experience in marketing communications

• University Degree or College Diploma in Business

Desired Traits:

• Detail Oriented, Analytical in Nature, Innovative, Original, High Stress Tolerance, and Ability to work under deadlines, Dependable, Persistent, Cooperative, and Independent and Driven to Succeed.

What We Offer:

• Great work environment, competitive pay, full employee benefits, stock options, high career growth
capability, and on-going training and development.


CAREERS@ACKROO.COM

Spécialiste du Service à la Clientèle

Endroit: Kanata, ON

Titre du chef hiérarchique: Directeur du service à la clientèle

Nous recherchons un professionnel des ventes motivé, énergique et avec de fortes orientations client, pour un
poste permanent à temps plein dans l’une des entreprises les plus excitantes et innovatrices d’Ottawa. Ackroo est dans
le processus de créer la prochaine génération de plateforme cartes-cadeaux, de récompenses et de fidélité. Vous serez
mis au défi de fournir un soutien technique continuel et des conseils à toute notre base de clients existants. Aussi, vous
aurez la tâche de leur vendre des cartes-cadeaux et des solutions de marketing. Vous rejoindrez une équipe dynamique
et hautement qualifiée avec beaucoup de possibilités de croissance dans la compagnie. Vous devriez avoir une passion
pour le service à la clientèle, les ventes et un désir de poursuivre l’excellence.

Responsabilités:

• Être un membre important de notre équipe du service à la clientèle

• Gérer les commandes client et les demandes de support entrantes via un système de billetterie en ligne

• Fournir une formation technique continuelle, des ventes et un soutien à la clientèle ou autre membre du
personnel concernant l’utilisation de nos produits et services

• Gérer une liste de clients concentrer dans une région et de faire des appels proactifs ; offrir des examens de
compte et identifier des opportunités de commercialiser des produits et services supplémentaires

• Agir en tant que conseiller pour soutenir nos clients en fournissant un encadrement sur les meilleures
pratiques pour l’utilisation des produits Ackroo afin de faciliter la croissance et la rétention des clients
d’Ackroo

• Convertir les questions de soutien en opportunités de vente.

• Soutenir diverses exigences de marketing

• Communiquer avec les clients et la R et D pour évaluer les besoins des clients afin d’aider à évoluer notre
solution

• Assurer une communication ouverte à la gestion, au personnel et aux clients

Qualifications requises:

• Au moins 2+ années d’expérience de ventes et/ou du service à la clientèle

• Capacité et le confort dans les ventes de produits logiciels et services aux commerçants

• Attitude positive avec un désir de travailler dans un environnement au rythme rapide

• Forte capacité à travailler en équipe et capacité d’apprendre rapidement

• Dois avoir une compétence forte en communication écrite et orale

• Anglais: obligatoire

• Français: obligatoire

Expérience dans un des cas suivants serait un avantage:

• Expérience de travail dans l’industrie des services marchands / paiements

• Expérience de ventes des solutions SaaS

• Expérience de vente des cartes cadeaux / solutions fidélités

• Expérience en communication marketing

• Diplôme universitaire ou collégial en affaires

Traits souhaités:

• Souci au détail, la compréhension analytique, innovante, originale, tolérance au stress élevé, et capacité à
travailler avec des délais, fiables, persistants, coopératifs et indépendants.

Qu’est ce qu’on offre:

• Lieu de travail agréable et stimulant, salaire compétitif, avantages sociaux, options sur l’achat
d’actions, perspective de carrière, et l’entrainement en cours.

 

Full-Stack Software Developer (Ruby/Rails)

Full-Stack Software Developer (Ruby/ Rails)

Location: Ottawa, ON

We seek a Full Stack Developer for a permanent full time position in one of Ottawa’s most exciting and innovative companies (intermediate level). Ackroo is building the next generation of gift card and loyalty rewards payment products. You will be challenged across a wide variety of technologies. You will join a dynamic, fast-paced and highly skilled team working to develop new features to drive sales and support our growing customer base. You should have a passion for software development and a desire to pursue excellence.

Responsibilities:

  • Be a key member of our growing development team
  • Challenge and improve our product and processes via Design and Development tasks
  • Develop new features in one or more of our products

Required Qualifications:

  • Knowledge of Ruby on Rails or other scripting style languages (PHP, Python)
  • Knowledge of web development technologies (HTML5/Javascript//CSS/jQuery …)
  • Knowledge of Object Oriented Programming and Design concepts
  • Knowledge of SQL
  • Positive attitude with a desire to work in a fast paced environment
  • Strong ability to work in a team and ability to learn quickly
  • Must have strong written/verbal communication skills
  • University Degree in Engineering, Computer Science or equivalent experience

Experience in any of the following would be considered an asset:

  • Ideally 2-5 years of experience working on a software development team
  • Knowledge of RESTful Web Services interfaces
  • Experience developing on Windows/Linux
  • Experience with Agile development process
  • Advanced MySQL experience
  • Experience with other programming languages/frameworks (.NET/ PHP/C++…)
  • Knowledge of .NET Development Framework
  • Payments Knowledge – POS terminals, POS systems, credit/debit/gift/loyalty transactions processing
  • Cloud Infrastructure and Continuous Integration tools (e.g AWS, Heroku, Github)

Think you’d be a good fit?  Send us your resume!

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