Director of Client Services
As Director of Client Services, Andrea leads her team as the main support resource for Ackroo’s existing client base, with a focus on Quality Service, Marketing & Sales Strategy, Customer Support and Retention. The Client Services team helps business owners build a gift & loyalty program that’s custom-fit to help them grow, engage and retain their own customer base.
Andrea transitioned into this role as former Manager of Sales & Operations with the company and has over 12 years of experience in sales, customer service and team leadership. Prior to joining Ackroo, she worked for Belairdirect and developed her skillset in workforce training and development, quality assurance and customer-service management.
Andrea holds a Bachelor of Arts degree from Trent University, with a concentration in Cultural Studies.